Shipping policy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Clingy. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as what happens if there is an issue with your shipment.

Pre-Orders

Some Clingy products may be sold as pre-orders and are not in stock at the time of purchase.

Estimated shipping timelines for pre-order items will be provided on the product page or at checkout.
Pre-order shipping dates are estimates and may change. If there is a significant change to the expected shipping timeline, we will notify affected customers by email.
You may cancel a pre-order for a full refund at any time before it ships by contacting support@goclingy.com.

If your order contains both in-stock and pre-order items, shipping timing may depend on the items included in your order.

Order Processing

For items that are in stock:

Orders are typically processed within 1–3 business days.
You will receive an order confirmation email after placing your order.
Once your order ships, you will receive a shipping confirmation email with tracking information.

Pre-order items will be processed closer to their estimated ship date.

Shipping Rates

Shipping rates, if applicable, will be displayed at checkout before your order is completed.

From time to time, Clingy may offer free or discounted shipping promotions. Shipping promotions may be limited in duration and are subject to change.

Delivery Timeframes

Delivery times depend on your location and the shipping method selected at checkout.

For U.S. orders, once shipped:

Standard delivery typically takes 3–7 business days.

Delivery times are estimates and are not guaranteed. Carrier delays or other circumstances outside of Clingy's control may affect delivery times.

Shipping Destinations

Clingy currently ships to addresses within the United States.

International shipping availability may be added in the future.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking information.

Tracking information may take up to 24 hours after shipment to update with the carrier.

Shipping Delays

Delivery dates and carrier estimates are not guaranteed.

Clingy is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation interruptions, or other circumstances outside of our reasonable control.

If your order appears to be significantly delayed, please contact support@goclingy.com and we'll be happy to help investigate.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error with your shipping address, please contact support@goclingy.com as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

Clingy is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to Clingy because the shipping address provided at checkout was incorrect, incomplete, or otherwise undeliverable, we are happy to reship the order once it has been returned to us. The customer will be responsible for the additional shipping cost required to resend the package to the corrected address.

We will contact you once the returned package has been received so we can arrange reshipment.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact support@goclingy.com within 7 days of the delivery date or expected delivery date.

Please include: